Terms of Service
This service policy applies to the Livorezza(Hereinafter referred to as "We") online store. It explains the basic rules for using our online services, the scope of rights and responsibilities, and related policy information. All services are provided online, and no offline sales are offered.
1. Introduction And Scope
This policy applies to your access to, browsing of, and use of our website, as well as the full process of placing orders, making payments, and receiving related support through the website. By using our online services, you acknowledge that you have read and agreed to the contents of this policy.
2. User Accounts And Website Responsibilities
When using the website, you should ensure that the information you provide is accurate and complete. We maintain the normal operation of the website, the display of information, and basic feature support. We are not responsible for temporary access issues caused by unforeseeable technical reasons.
3. Product, Inventory, And Price Information
Product details, inventory status, and pricing displayed on the website are subject to what is shown on the relevant pages. We may update product information and adjust inventory display based on actual conditions. Pricing information will be clearly presented before you place an order.
4. Orders And Payment
Once you place an order and payment is completed successfully, the order will enter the processing workflow. We begin processing only after complete and valid payment information is received, and we will confirm order status through the system or by email.
5. Delivery Conditions
Delivery services are provided exclusively within Australia. After payment is successfully completed, your order is confirmed and enters the processing stage. Orders are generally prepared within 1–3 business days before being handed over to the designated logistics provider. Following dispatch, the estimated delivery time is approximately 5–10 business days, depending on the delivery address and operational conditions at the time of shipment. To ensure consistent and reliable delivery, we cooperate with established logistics providers, including UPS, DHL, FedEx, and Australia Post. Orders with a total value of AUD 99.99 or above qualify for free delivery, while orders below this amount are subject to a flat delivery fee of AUD 9.99. All applicable taxes and related charges are fully included in the product prices displayed at checkout, and no additional fees will be required after payment.
For detailed delivery timelines and handling standards, please refer to our Shipping Policy.
6. Order Cancellation
Order cancellation requests may be submitted within 48 hours after successful payment, provided that the order has not yet entered preparation or been transferred to the logistics provider. Once order processing or shipment has begun, cancellation requests can no longer be accepted.
If an order has already been dispatched, you may submit a return request after delivery in accordance with the procedures outlined in our Order Cancellation Policy.
7. Returns and Exchanges
Requests for returns or exchanges may be submitted within 30 days from the confirmed delivery date. Eligible situations include visible appearance issues, quality-related concerns, noticeable color differences, unusual odors, or cases where the received item does not match the order details.
Comprehensive eligibility requirements, processing timelines, and step-by-step instructions are available in our Returns and Exchanges Policy.
8. Refund Policy
Orders that meet refund conditions will be handled according to the applicable process. Refunds are returned to the original payment method used when placing the order. The time required for funds to appear may vary depending on the payment channel.
9. Disputes And Applicable Rules
If any dispute arises in connection with the services, we will address it through reasonable and transparent communication. We comply with Australian law, including GDPR. We reserve the right to update this policy and will notify you of any relevant changes.
10. Privacy And Data Protection
We value information security and handle relevant information only to the extent necessary to provide services. The collection, use, and protection of information are described in our privacy policy.
11. Intellectual Property
Text, images, and other content displayed on the website are used for service presentation and information purposes. Unauthorized use in any form is not permitted.
12. Limitation Of Liability
Within a reasonable scope, we are responsible only for issues directly arising from the services. We do not assume additional liability for indirect losses not caused by us.
13. Changes To These Terms
We may update this service policy in response to service adjustments. Updated content will be published on the website and will take effect from the date of publication.
14. Contact Information
Contact address: 203 9th Street, Brookings, SD 57006-1217, United StatesCustomer service phone: +1 (347) 553-1227
Customer service email: care@livorezza.com
Online hours: Monday to Friday, 9:00 to 12:30 and 14:00 to 18:00(Australia/Sydney, AEST/AEDT)