Order Cancellation Policy

 

This order cancellation policy applies to all orders placed through the Livorezza(Hereinafter referred to as "We") online store. It explains cancellation eligibility, the cancellation request process, and related refund arrangements. All products are sold online only, and no offline sales are provided.

1. Cancellation Eligibility

Whether an order can be cancelled depends on the time since purchase and the dispatch status:

• Orders that have not been shipped within 48 hours after placement may be cancelled directly.
• Orders placed more than 48 hours ago or orders that have already been shipped cannot be cancelled directly.
• If an order has been shipped, you may wait for delivery and then contact us to request a return and refund.

2. How To Request An Order Cancellation

To request an order cancellation, please follow the steps below:

• Contact our customer service team by email or phone and submit a cancellation request.
• Provide your order number, payment confirmation, and any relevant information.
• Our customer service team will process your request promptly after receiving it.
• If the request is approved, we will notify you using your contact details and arrange the refund process.

3. Refund Processing

After a cancellation request is approved, refunds are handled as follows:

• Refund method: Refunds are returned to the bank card used at checkout, including Visa or MasterCard.
• Refund timing: Depending on the processing efficiency of different card issuers, refunds are expected to arrive within 1 to 5 business days.
• If the refund has not arrived after the expected timeframe, please contact us for assistance.

4. Additional Notes

If you need to adjust your order arrangements after placing an order, we recommend contacting us as early as possible so we can assist where conditions allow. Order status is subject to the actual system display.

Contact Information

Contact address: 203 9th Street, Brookings, SD 57006-1217, United States
Customer service phone: +1 (347) 553-1227
Customer service email: care@livorezza.com
Online hours: Monday to Friday, 9:00 to 12:30 and 14:00 to 18:00(Australia/Sydney, AEST/AEDT)