Refund Policy

 

This refund policy applies to purchases made through the Livorezza(Hereinafter referred to as "We") online store. It is intended to explain how refunds are managed, the general handling process, and key points related to refund timing. All sales are completed online only, and no offline sales are available.

1. Refund Eligibility Overview

Refunds are considered for orders that meet the applicable conditions based on order status and service arrangements. Each request is reviewed individually to ensure accuracy and fairness during the handling process.

2. How To Request A Refund

If you wish to request a refund, please contact us using the customer service channels listed below. When submitting your request, you should provide your order number and relevant information to help us verify the transaction.

3. Review And Approval Process

Once a refund request is received, we will review it as promptly as possible. After approval, the refund will be arranged according to the original payment method used for the purchase. You will be informed of the processing result through your contact details.

4. Refund Method

Approved refunds are issued back to the same payment method used at checkout. This approach ensures consistency and secure handling of refund transactions.

5. Refund Processing Time

Refund processing time may vary depending on the payment provider. In most cases, refunds are expected to be completed within a reasonable timeframe. If the refund is not received within the expected period, please contact us so we can assist further.

6. Amount And Cost Transparency

The refund amount is calculated based on the confirmed order details. All prices displayed at the time of purchase include applicable taxes and related charges, and no additional fees are required during the refund process.

7. Policy Updates

We may update this refund policy to reflect adjustments to service operations or internal processes. The most recent version published on the website will apply.

Contact Information

Contact address: 203 9th Street, Brookings, SD 57006-1217, United States
Customer service phone: +1 (347) 553-1227
Customer service email: care@livorezza.com
Online hours: Monday to Friday, 9:00 to 12:30 and 14:00 to 18:00(Australia/Sydney, AEST/AEDT)